Continuity Check
Could your business keep working if your systems went down tomorrow?
When Microsoft 365 went down for most of a day in November, many small businesses lost email, files, and calendars all at once. The Continuity Check shows whether you could keep working, whether you’d lose anything, and who you’d call, then gives you a simple plan to close the gaps.
- TimelineAbout one week
- Your timeAbout 90 minutes
- OutcomePlan, scorecard, and fixes
Who it’s for
Small businesses and nonprofits that run on Microsoft 365 or Google Workspace without an IT department. If the last outage cost you a day of work, or you simply don’t know what would happen if it did, this is for you.
What we look at
Working through an outage
Whether key files open offline, recent email stays on your computer, and essentials like your client list are saved somewhere you can reach.
Reaching clients
How clients reach you, and you reach them, if email is down: phone forwarding, a ready-to-send status message, and contacts stored outside one system.
Backup and recovery
Whether anything is actually backing up your Microsoft 365 or Google data, and whether a restore has ever been tested.
Access and ownership
Who holds the admin keys, and whether you can get back in if someone leaves or a phone with sign-in codes is lost.
Devices
If a laptop dies or is stolen, whether it’s encrypted and how quickly you could be working again.
Who to call
A clear support contact, the right status pages, and a short list of who handles what when something breaks.
How it works
Three steps, about 90 minutes of your time, and a clear plan at the end.
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Review
45 to 60 minutes · You and us
We walk through how your business runs: email, files, phones, devices, backups, and who has access to what.
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Assess
A few days · Our work
We check settings, backups, and access behind the scenes, and score each area. You keep working; we may send a quick question or two.
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Plan
30 minutes · You and us
We walk through your scorecard and plan together, and agree on which fixes matter most.
What you get
- A one-page plan for what to do when things go down, written for owners, not IT. Print it and keep it handy.
- A scorecard rating each area as ready, needs attention, or at risk.
- A short list of fixes in priority order, with rough effort for each. Most are quick changes to what you already have.
Continuity scorecard Sample
Why work with us
Practical, not alarmist
No scare tactics and no long report. You get a short plan and the few fixes that matter most.
Built around what you already have
Most fixes are changes to the tools you already pay for, not new software.
Fixes, not just findings
We can make the changes for you, from backups to offline access, so the plan doesn’t sit in a drawer.
Someone to call next time
Pair the Check with on-call support, so the next outage is a phone call, not a lost day.
Common questions
How long does it take?
About a week from the review to your plan, depending on how quickly we can confirm a few details.
How much of our time does it need?
About an hour and a half in total: the review and the walkthrough at the end.
Do we need to prepare anything?
Just a rough list of the tools you use and who manages them. We’ll walk you through the rest.
Microsoft 365 or Google Workspace?
Either. The questions are the same, and so is the plan.
Can it stop outages from happening?
No one can prevent a provider outage. The Check makes sure your business can keep working through one, and doesn’t lose anything when it happens.
Does it include the fixes?
No. The Check shows what to fix and in what order. Many fixes are quick, and we can make them for you as a separate piece of work.
What does it cost?
Each Continuity Check is quoted up front, before any work starts.
Request a Continuity Check
Tell us a little about your business and the tools you run on. We’ll follow up to set up your review.
